Help centre
Getting support
How to reach support by email, what to include, and when to expect an answer.
On this page4 sections
A person reads every support request.
By email
Write to support@spiron.ai. Include the reference if you already have one.
In Telegram
Ask your agent how it works, in plain words; there are no commands to learn. Support itself is by email, using the address above.
When to expect an answer
A person answers within 1 business day (Monday to Friday, except UK public holidays).
What to include
- The name of your agent or workspace, copied exactly.
- When it happened, with your timezone.
- What you expected, and what happened instead.
- Whether you were viewing something or changing it.
Never include a password, an API key, or customer data in a support request.
Still stuck?
Write to a person.
Email support@spiron.ai. A person answers within 1 business day.
Read next
- Getting startedSign up, send your Assistant one line, and read its reply, in under two minutes.
- Working with your agentHand over an objective, steer it while it works, stop or resume it, and approve the actions that matter.
- Passwords and API keysHow your agent asks for a credential, and why you should never paste one into chat.
- Connect an MCP agentConnect Claude Code or another MCP client, authorize your workspace and send work to an existing Spiron agent.